![]() The ECC also says that is she “feels that she was not made fully aware of the clause, she could argue that it contravenes the Unfair Commercial Practises Directive 2005/19/EC – requirements relating to misleading commercial practices. She could try to seek chargeback on the second charge on the basis of late presentment. When it comes to the second charge, “in the absence of any other statement in the terms and conditions, the clause ‘several and joint liability’ amounts to a consumer authorisation of indefinite duration to charge her card. Someone who paid Atlas in the last 120 days could get their money back from their credit card company using the chargeback process, but the deadline for our reader has passed. A spokeswoman said the “very extensive timeframe here is most unusual and could cause problems”. We contacted the European Consumer Centre. Locauto Rent says the seven-month gap between the rental and the subsequent charge “is due to the fact that before taking any action, we have exhausted all attempts to recover the amount Atlas Choice” adding that it was only in December that it “received communication, which states that Atlas choice had entered into default state”. We had a look at the terms and conditions of the car hire agreement and it says that there is “several and joint liability” between the issuer of the voucher and the person who rents the car, so if the broker fails to pay the provider, the person who rents the car is responsible for the payment. I am left wondering: are they allowed to do this?” “Upon checking my bank account today, I discovered that the amount of €262.99 has been charged to my credit card. A couple of weeks ago, almost exactly seven months after she hired the car, she got an email from Locauto Rent telling her that because Atlas Choice was in receivership, she was liable for the cost of the car hire. When she arrived in Sicily “all went swimmingly – the car was picked up from Locauto and returned a week later without any hassle”. The name of the company was Locauto Rent. She paid about €300 for the car, and once it had been processed she was directed to a link on the Atlas Choice website that gave her the details of the car rental company in Sicily that she was to collect the car from. "After searching online, I found the best deal was with a car rental broker called Atlas Choice Car Rentals, based in London," she says. Not good enough, Aer Lingus.”Ī reader called Rosemary contacted us with a troubling story. But we had to book our flights for a day earlier than we had wanted in order to get the original price of €131. “The fault is totally with the Aer Lingus app, which we eventually found out is because it will not accept an apostrophe in the surname! Given how many Irish names have apostrophes, surely this is a basic error that Aer Lingus should have rectified by now? Also, peculiar as it may seem, we were eventually able to book our flight by leaving out the apostrophe when asked for our surname on our credit card (even though there is an apostrophe on the card). He said there was nothing he could do about the price. ![]() “I explained the issue once again and he offered to book the flight for us, but the price had now gone up to €208. O’Riordan immediately phoned back and got a different person. He put me on hold while he sorted it out.” However, when he came back to her he had only begun to explain the situation when he was cut off. I telephoned the helpline and got a very helpful man called Conor, who said he could see the seats were available at €131 and that he would try to book the flight for us. "I tried my husband's credit card but came up against the same problem – the site would not accept our surname," she writes. A couple of weeks back, Finola O'Riordan was trying to book two seats on a flight from Malaga to Dublin on the Aer Lingus app on her phone but came up against a problem every time she entered details of her credit card.
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